Privacy Policy

Effective Date: 01 July 2023

Contact email: info@siyatutor.co.za

Thank you for choosing SiyaTutor, an AI-powered WhatsApp-based tutor bot designed to provide educational support for students in grades 1 to 12, covering all major subjects. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide while using SiyaTutor. By using our services, you agree to the terms and conditions outlined in this Privacy Policy.

Information We Collect:

1.1 Personal Information: We may collect personal information such as your name, WhatsApp phone number, and educational background when you register or interact with SiyaTutor.

1.2 User Data: While using SiyaTutor, we may collect information about your interactions, such as chat logs, study materials, and performance data. This data may include questions asked, answers provided, subjects studied, and other related information.

Use of Information:

2.1 Personal Information: We use your personal information to provide our services, authenticate users, communicate with you, and improve our offerings. We may also use your information to send you updates, promotional materials, and relevant educational content. You can opt out of receiving such communications by following the unsubscribe instructions provided in the communication or by contacting us directly.

2.2 User Data: We use the user data collected to personalize and enhance your learning experience, provide educational support, analyze trends, improve our services, and conduct research. Aggregated and anonymized user data may be used for statistical analysis, development of new features, and to better understand the effectiveness of SiyaTutor.

Information Sharing:

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, including but not limited to hosting, data analysis, customer support, and marketing. These providers are obligated to protect your information and are not authorized to use or disclose your information for any purpose other than providing the requested services.

3.2 Legal Requirements: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with a legal obligation, protect our rights or the rights of others, investigate fraud, or ensure the safety of our users.

Data Security:

4.1 We implement reasonable security measures to protect your personal information and user data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention:

5.1 We retain your personal information and user data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. If you wish to delete your personal information or user data, please contact us using the contact information provided below.

Children's Privacy:

6.1 SiyaTutor is intended for users aged 13 and above. We do not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to remove such information from our systems.

Updates to this Privacy Policy:

7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other reasonable means. We encourage you to review this Privacy Policy periodically for any changes.

8.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at [insert contact details].

By using SiyaTutor, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.